Refund Policy

Last updated: October 11, 2026

We want you to be happy with your NIGRON™ purchase. If something is not right, this policy explains how returns, replacements and refunds work.

Returns

You have 30 days from the delivery date to request a return. To be eligible, the item must be unused, in its original condition and packaging, and you must include your order number or proof of purchase.

  • To start a return, email us at nooralbraiji@gmail.com. Please do not send anything back until our support team has approved your request and sent you return instructions.
  • For change-of-mind returns, return shipping costs are paid by the customer.
  • Original shipping fees, import duties, customs charges and taxes are non-refundable where the law allows.

Damaged, defective or incorrect items

If your order arrives damaged, does not work properly or is not what you ordered, contact us within 7 days of delivery. Please include:

  • Your order number
  • A short description of the problem
  • Clear photos or videos of the item and its packaging

Once your claim is approved we will send a replacement, issue a refund, or give you return instructions, at no extra cost to you.

Sale items

Items bought on sale can be returned under the same conditions as full-price items, unless they were clearly marked as Final Sale before purchase. Gift cards and Final Sale items cannot be returned.

Exchanges

The fastest way to exchange an item (for example, to choose a different colour) is to return the original item and place a separate order for the one you want.

Order cancellations

You can request a cancellation within 12 hours of placing your order by emailing us with your order number. Once an order has been processed or shipped, we cannot guarantee that it can be cancelled.

Refunds

When we receive and inspect your return, we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need additional time to show the credit. If more than 15 business days have passed since your refund was approved, please contact us.

Your statutory rights

Nothing in this policy limits any mandatory consumer rights you have in your country or region, including the statutory right of withdrawal for customers in the European Union, the EEA and the United Kingdom.

Contact us

Questions about a return or refund? Email nooralbraiji@gmail.com and we will reply within 1–2 business days.